Reset your Password with Self Service Password Reset in Office 365

Self Service Password reset allows end-users to reset passwords without the intervention of an administrator.

You can use the self-service password reset tool so you don't have to contact your administrator to reset your password.

This does not apply if your organization uses AD Connect. Contact your administrator for more information.

You will need to have created verification methods to be able to reset your password.

Reset your own password:

  1. Open your web browser and go to portal.office.com, type in your email address and click Next

  2. On the next screen click, forgot my password

  3. You will be redirected with a page to enter your user ID (email address) and a CAPTCHA to enter the characters in the image

  4. Enter your email address and the CAPTCHA text and click Next.

  5. Select whether you want to verify via phone or email, we recommend phone.

  6. Type in the phone number you used to create the verification and click Text.

  7. You will receive a 6 digit number on your phone, type that into the box and click Next.

  8. Now enter your new password twice and click finish.

    Note: You will need to have a minimum of 8 characters and must combine uppercase and lowercase letters, numbers, and symbols. You cannot contain your username in your password.

         You should now be able to go back to portal.office.com and sign in with your new password.

End-User_ Self Service Password Reset