Creating self service password credentials will allow you to reset your password without contacting an administrator.
-
First open up a web browser log into your account at portal.office.com
-
The box that appears should say More information required. Click next.
Note: If your administrator has not enabled self password reset you will be redirected to your dashboard. Speak with your admin to enable this feature. -
You will be redirected to a page that says don't lose access to your account.
-
From here you will need to set up at least one of the options to reset your password either phone or email or both.
-
To set up your phone next to authentication phone is not configured click, set it up now.
-
To verify your phone number pick the country of your location then type in your cell phone number with area code and click text me.
-
You will receive a text on your phone with the code. Enter the code in the box and click verify, you will be redirected back to the previous page.
-
To verify your email address click set it up now.
-
On the next page type in a personal email address and click email me.
-
Go to your email and open the email with the code.
-
Type the code in the box and click verify.
-
You will see a green check next to your authentication method if set up properly.
-
Click finish and you will be redirected to your dashboard for Office 365. This will allow you to reset your password moving forward.