IT support and managed IT · Miami
Your IT company in Miami, on Brickell Avenue.
Your own IT team for Miami businesses, from small offices to 150 people, with people watching your security around the clock.
Already have an IT person? Keep them as the first call; we carry security, backups, nights and vacations. How we work with your IT person →
- $125
- per person, per month. Security in every plan.
- 15 min
- usual answer, from someone who knows your setup. Our night team takes anything urgent.
- Your choice
- A client for life, because it works. If it is not working for you, you can end it with 60 days' notice.
★★★★★ 5.0 on Google · SOC 2 Type II · Founded in Florida in 1995
Thirty minutes, no pitch.
With Pedro, Bill or Leah, who look after new clients. You leave with a plan, and you meet your own team before you decide.
Pedro, Bill and Leah
Pick a time to talk- ✓ Help in about 15 minutes, from people who know your setup.
- ✓ Keep your IT person. Your firm keeps the admin keys.
- ✓ Insurance renewal? We fill in the questionnaire with you; watching around the clock within 14 days.
- ✓ 10 people: $1,250 a month, plus $220 for Microsoft licenses: $1,470 a month.
“Having a team that actually knows our environment makes a huge difference. There's no explaining things over and over, and every request gets followed through to the end.”
Who works from here
The Miami team, by name.
The team for South Florida clients works from here and from your office when it matters: Brickell and downtown, Miami Beach, Coral Gables, Doral, and north to Fort Lauderdale and the rest of Broward.
I take on the projects and the stubborn problems, and explain them in plain English.
I handle the big moves: migrations, mergers, new devices, and everything Microsoft 365.
I bring new clients on board and look after the cloud, the servers, and the backups.
Your security, around the clock
Who watches your business at 2 a.m., and what they do.
Software can spot an attack and send an alert. Someone still has to read it and act, at any hour. That is the part we carry, for you, every night.
- 1
Everything is collected
Every sign-in, email and computer event goes to one place, wherever your people are working, and is checked for the patterns of an attack.
- 2
People are watching
Our security operations center reviews what turns up: people, around the clock, every day of the year, not an inbox no one reads at night.
- 3
They act
The account is locked and signed out, and the computer can be cut off from the network, at any hour. Who we call is agreed with you beforehand: for a serious incident, your chosen contact, right away; for anything less, your Concierge Team in the morning.
Your cyber insurance questionnaire calls step 1 a SIEM and steps 2 and 3 a SOC, a security operations center. It is in every plan, not an upgrade.
A server down at night? The same number reaches our night team within 15 minutes.
What you get
What is yours, for $125 a person.
As your managed service provider in Miami, this is the work people do for you every month. Open any line to see what is in it.
Your teamThe same people every time, who know your name, your people and your setup.
- In Miami, Javier, Jonathan and Joe. If one is away, the others already know your firm.
- Reach out any way you like; your team already knows you.
- A follow-up on every request: when we fix something, we check that it worked.
- Specialists behind them for anything bigger, introduced by name and briefed first.
- On site when it matters, in Coral Gables, Doral, Miami Beach or up I-95 to Fort Lauderdale.
Your securityPeople watching your business around the clock, and acting when something is wrong.
- Our security operations center: people, not just software, reviewing alerts day and night.
- Every sign-in, email and computer event collected in one place and checked for the patterns of an attack.
- When something is wrong, they act at any hour: the account is locked and signed out, and the computer can be cut off from the network. Who is called, and for what, is agreed with you when you start, and reviewed every year.
- An account locked for a security reason stays locked until the person you name asks us to unlock it. Routine lockouts from mistyped passwords clear on their own.
- Your team turns on multifactor sign-in for every account, and sets the rules for which devices and places can sign in.
- Your team checks email attachments and links before anyone opens them, and blocks spam and impersonation.
- Your team protects every computer against ransomware and filters the websites it can reach.
- What your cyber insurance questionnaire asks about: multifactor sign-in, a separate backup, and people watching around the clock. We fill it in with you: multifactor sign-in and backups are typically on within the first week, and the around-the-clock watching within 10 to 14 days for most offices.
Your devicesEvery computer, phone and tablet set up, kept current and kept healthy.
- New computers shipped straight to your people, ready to sign in and work.
- Windows and Office updates rolled out in waves, so a bad update never hits everyone at once.
- Encryption and update rules enforced on every device.
- A lost or stolen device wiped remotely.
Your safety netYour own copy of your email and files, and a spare laptop on our shelf.
- Email and files backed up separately, restorable to any day it was backed up. Microsoft keeps them running, but getting them back after a mistake or an attack is not Microsoft’s job. We keep that copy for you.
- Email archived and kept as long as the rules require.
- A loaner laptop from our shelf if yours is lost, stolen or broken.
- Spare network equipment if lightning or a failure takes yours down.
Your peopleShort, regular training, so your team spots a scam before it costs you anything.
- Practice phishing emails, so the real ones are easier to spot.
- Workshops and self-service guides.
Your Microsoft 365Set up, secured and supported for everyone.
- Word, Excel, Outlook and Teams installed on every computer, with a 100 GB mailbox and 1 TB of storage per person.
- Your firm holds the admin keys. We keep the record of every account, the domain and the backups, and hand it to you.
- Licenses on their own lines, at Microsoft’s prices, on the same bill.
Your planSomeone thinking about next year, so you do not have to.
- Quarterly planning with your Concierge Lead: budget, roadmap, renewals.
- A plain report of where you are exposed and where you are already fine.
- A new hire, a new computer, a printer or a question is included. A new office, a migration or new equipment is a project, quoted before the work starts, never after.
ProjectsSmall changes included; big ones quoted before the work starts.
- Included: a new hire, a new computer, a printer, a vendor call, a question.
- A project: a new office, a migration, new equipment. Planned and led by your Concierge Team, and quoted before the work starts, never after.
Your data and your proof+$30, Security + ComplianceFor practices that answer to HIPAA, the FTC Safeguards Rule or CJIS. Most offices do not need it.
- Sensitive files labeled and protected wherever they go, and data leaving where it should not watched.
- Risky sign-ins blocked even with the right password; admin rights given only when needed, and reviewed.
- An audit trail and reports mapped to HIPAA, PCI, GLBA, the FTC Safeguards Rule, IRS 4557 and CJIS.
- Policy templates, and help preparing for the audit.
The full line-by-line list, for your IT person, your insurer or your auditor, is on the pricing page.
What it costs in Miami
The prices, all of them.
Complete
Security is included in the $125, not added on. Your team, your devices, backup, planning and Microsoft 365 care, all in one price per person.
Security + Compliance
The proof for offices held to HIPAA, the FTC Safeguards Rule, CJIS or CMMC, on top of the security everyone already has.
Copilot, AI for work
Microsoft Copilot set up safely, only for the people who need it.
Setup, once: $150 per person at a computer, $1,500 at least, so $1,500 for that office.
With or without an IT person: the same price, because the protection is the same for every person.
Microsoft licenses are their own lines, at Microsoft’s prices. Most plans need Microsoft 365 Business Premium, $22 a person a month, for the security and auditing a business needs; people who work only on a phone or shared tablet, with no computer of their own, are on Frontline, at a lower price. One bill for all of it.
Changing providers
Four steps to switch, and your old setup stays on until everything is confirmed.
In a contract? Plan now, switch when it ends. Keeping your IT person? The same four steps, with them at the table.
A 30-minute call
You hear what the first month would look like.
Meet your team
Before you decide, you meet the people who would look after you.
A look, then a plan
Your team looks at what you have while your current setup stays in place. Nothing changes until you have the plan and its cost in writing, and have said yes.
The first month, done by us
Computers protected, your people introduced to the team, and the handover from your old provider done by us.
What we do from here
Built for the firms around it.
The businesses around Brickell are the ones we know best: law firms, financial services, real estate, medical practices, and professional services. Each answers to its own rules, and we are SOC 2 Type II audited and work to GLBA, the FTC Safeguards Rule, PCI-DSS, HIPAA, and Florida's FIPA. Protection comes with the plan rather than on top of it: a security operations center on watch all day and night, mail screened before it is opened, every device protected, and a backup kept separate and tested, so a bad morning on Brickell is a bad hour.
Where we go
From Brickell to Broward.
Reach out any way you like; your team already knows you. Most of the work is remote because that is fastest; when it is not enough, a person comes to you, in the Gables, in Doral, on the Beach, or up I-95 to Fort Lauderdale.
- Downtown
- Miami Beach
- Coral Gables
- Doral
- Fort Lauderdale
And the rest of Miami-Dade and Broward counties.
Visiting us
Brickell, ten floors up.
Our Miami office is at 1111 Brickell Avenue, on the tenth floor, in the financial district. It is our newest office, and visits are by appointment, so the right person is in the room.
Visiting the Miami office: what owners ask first
Where is the Miami office?
1111 Brickell Avenue, tenth floor, in the financial district, by appointment. Reach us on the contact page or at 305-723-9180, and we take it from there.
Do you cover Broward?
Yes: Fort Lauderdale and the rest of Broward County, with Miami-Dade, from this office.
How do our people reach the team day to day?
By phone, by email, or through the client sign-in, and at Brickell by appointment. Most questions are answered within 15 minutes by someone on your Miami team who already knows your setup.
We have an IT person on staff. Do they stay?
Yes. They remain the first person your staff ask, and the team behind them takes the overnight security watch, the backups and the cover for their vacations. Their admin rights and the credit stay with them. How we work with your IT person.
Is the Miami office new?
It is our newest. The company behind it was founded in Florida in 1995, and the plans, the prices, and the people are the same as everywhere else we work in Florida.
What does managed IT cost in Miami?
Concierge IT for Business is $125 per person, per month. Security + Compliance and Copilot are $30 each on top. Nothing is hidden; the pricing page has every line.
How long is the agreement?
A client for life, by choice. Agreements run 12 months, or 24 or 36 at the Preferred Rate, which adds extra perks: ask us. If you are ever not happy, you can end any of them with sixty days' notice, and we hand everything back cleanly: your admin keys, your records, your backups. Nothing to pay beyond the months you used and the setup at the start.
How do we start?
Pick a time for thirty minutes with Pedro, Bill, or Leah. If we are right for your Miami firm, you meet the team next; if not, we tell you who might be.
Talk to the Miami team.
Office hours weekdays, 8am to 6pm. Same number, around the clock. In business hours, most questions are answered within 15 minutes; after hours, our night team takes anything urgent, a system down or a security event, within 15 minutes; everything else waits for the next business day.
305-723-9180