What we do · Managed IT
Your own IT team. The same people every time, who know your name and your setup, with the whole company behind them.
Part of Concierge IT for Business · Included in $125 per person
Already have an IT person? Keep them as the first call; we carry security, backups, nights and vacations. How we work with your IT person →
★★★★★ 5.0 on Google · SOC 2 Type II · Founded in Florida in 1995
With Pedro, Bill or Leah, who look after new clients. You leave with a plan, and you meet your own team before you decide.
Pedro, Bill and Leah
Pick a time to talk“That was the last time I had to write an apology letter to my clients.”
A note from a Concierge Lead
I've made a career out of connecting the right people and seeing things through, even when I did not fully understand the issue. I almost always know a guy, or gal.
Chris
A lot of offices run on one person who sort of knows the systems, and everything waits when that person is busy or out. Concierge IT for Business is the other way to do it: one plan, Complete, with two add-ons when your work calls for them. It comes with your team, your security, your devices, a separate backup of your Microsoft 365, a spare on our shelf, and a follow-up on every request. Security is in every plan. It is not an upgrade.
You reach out any way you like. Someone who already knows your environment takes it on, and whatever you bring us is ours until it is finished. That is the whole arrangement, and it does not change as you grow. What concierge IT means, in plain words. Or, the way Ingram tells it: what my lawn taught me about IT.
The same problem back next month, and someone different every time? Nobody owns it.
What is included
A security operations center: people watching your email, computers, and sign-ins around the clock, and acting when something is wrong, not just sending an alert.
Every computer, phone, and tablet set up, kept current, and kept healthy. New computers ship straight to your people and set themselves up, ready to work.
Email and files backed up separately, restorable to any day it was backed up, and a loaner laptop on our shelf if yours is lost, stolen, or broken.
Someone thinking about next year's technology so you do not have to, and a plain report of where you are exposed and where you are already fine.
Short, regular training so your team can spot a scam before it costs you anything.
What it costs
We look after businesses from small offices to 150 people: a practice, a firm, an agency, a company that cannot afford a day without its systems. If you already have someone who runs IT, co-managed IT is the same plan at the same price. The plan is the same at every size. The team is sized to you.
$125 per person, per month, plus your Microsoft licenses, billed as their own lines so your invoice shows what is ours and what is Microsoft's. Day-to-day changes are included: a new hire, a new computer, a printer, a question. If it needs a plan, it is a project, quoted before the work starts and never after.
List prices, per month. Copilot, AI for work, is +$30 for each person who uses it. The pricing page →
Managed IT
You are here
The whole plan, $125 per person.
When something is wrong.
You lead. We carry the load.
Kept simple, even the licensing.
Next year's plan, with a budget.
Switched on, your data protected first.
Stop being the IT person.
One company for all of it.
All of it inside Concierge IT for Business, from $125 per person a month. Pricing
Who you will know by name
Chris Bridges and Javier Pereira, Concierge Leads, with Jonathan Jones and Chris Munoz. The whole company is behind them. Meet everyone →
Excellent service from start to finish. The attention to detail and professionalism really stand out, and it feels like a truly personalized service rather than a one size fits all approach.
How it works
Tell us what is working and what is not. We will tell you honestly if we fit.
Day one, you meet your team by name. Within a few weeks every computer, phone and tablet is under our care, backups run separately and are tested, the security center is live, and your people get their first short training. Day thirty, a review in plain words.
You reach out, and someone who knows you takes it on, usually within 15 minutes.
What it costs
One plan, $125 per person, per month, with two add-ons when your work calls for them.
Everyone starts here
$125per person, per month
Your team, security, devices, backup, planning and Microsoft 365 care.
When you must show proof
+$30per person, per month
For offices working to HIPAA, the FTC Safeguards Rule, CJIS or CMMC.
For the people who use it
+$30per person, per month
Microsoft Copilot set up safely, only for the people who need it.
Not ready to talk yet?
Most owners think they know, until the one person who does is out on a Friday.
Leah writes to you once, by name. Nobody adds you to a list.
Questions people ask
A client for life, by choice. Agreements run 12 months, or 24 or 36 at the Preferred Rate, which adds extra perks: ask us. If you are ever not happy, you can end any of them with sixty days' notice, and we hand everything back cleanly: your admin keys, your records, your backups. Nothing to pay beyond the months you used and the setup at the start. You can read exactly how it works before we ever talk.
Someone is usually on your request within 15 minutes, and more than 8 in 10 within the hour. After hours, our night team takes anything urgent within 15 minutes; everything else waits for the next business day.
Microsoft licenses are billed as their own lines, and new computers or equipment are quoted when you need them. Setup is one time: $1,500 for a 10-person firm.
Day one, you meet your team by name. Most offices are set up within a few weeks, and larger ones within 30 days. We work out the handover with you.
Yes. They stay the person your company calls. They are just no longer the only one. Co-managed IT is built for that.
Yes. The plan is the same from small offices to 150 people, and the team is sized to you.
Tell us how IT works at your place today. We will tell you honestly if we fit.
Pick a time Or call 863-594-1141
Opens our booking calendar in a window.
