Managed IT · Co-managed IT
Co-managed IT: you keep the vision. We carry the load.
If you already have someone who runs IT, they stay the person your company calls. They are just no longer the only one.
Part of Concierge IT for Business · Same plans, same price
- $125
- per person, per month. Security in every plan.
- 15 min
- usual answer, from someone who knows your setup. Our night team takes anything urgent.
- Your choice
- A client for life, because it works. If it is not working for you, you can end it with 60 days' notice.
★★★★★ 5.0 on Google · SOC 2 Type II · Founded in Florida in 1995
Thirty minutes, no pitch.
With Pedro, Bill or Leah, who look after new clients. You leave with a plan, and you meet your own team before you decide.
Pedro, Bill and Leah
Pick a time to talk- ✓ Help in about 15 minutes, from people who know your setup.
- ✓ Keep your IT person. Your firm keeps the admin keys.
- ✓ Insurance renewal? We fill in the questionnaire with you; watching around the clock within 14 days.
- ✓ 10 people: $1,250 a month, plus $220 for Microsoft licenses: $1,470 a month.
“They found the root cause, confirmed everything was back to normal, and even flagged the faulty device for a closer look so it doesn't happen again.”
Co-managed IT services and co-managed IT support in Winter Haven, Orlando, Tampa, St. Petersburg, and Miami.
Same plans, same price, the same protection for every person.
The short answer: the $125 pays for what each person and each computer needs, whoever takes the first call. The security tools, the people watching them through the night, the backups we test, and a team that knows your setup. Your IT person's first line does not make any of that smaller. What it earns them is their nights, their vacations, escalation, and help with the projects.
What protects your people is the same whether your IT person takes the first call or we do. Every sign-in, every inbox and every computer is watched around the clock by people who act when something is wrong. Every computer is protected, kept current and managed. The backups are run and tested, separately from what they protect. Everyone is trained. Your Concierge Team knows your setup either way.
The tools and the watching are priced per person and per computer. What changes is who your staff call first, and what your IT person gets to spend the day on.
So the price is the same, $125 per person, per month, and so is the protection. Your IT person gets a team behind them, not a discount that leaves them carrying the rest alone.
Who does what
Set as a policy your IT person chooses, written down, and changed whenever they like. Every part is optional, and all of it is open to them at any time.
| Your IT person | Your Concierge Team | |
|---|---|---|
| Your staff's first call | Theirs, if they want it | Ours when they are out, or whenever they hand it to us |
| Watching overnight | Alerts only if they want them, and quiet at night if they like | People watching around the clock, acting, and telling them what was done |
| Backups | Can see every one | Run, checked and tested, separate from what they protect |
| Computers and updates | Agree the windows | Set up, kept current and watched, with a spare on our shelf |
| Microsoft 365 | Their admin rights stay | Set up to one standard, secured, the licensing handled |
| The rules | Approve them with us | Write them, apply them, and keep them |
| Projects | Lead them, or hand them to us | Planned and run with them, specialists behind us |
| Vendors | The ones they trust stay | The calls they would rather not make |
| Nights and vacations | Theirs to switch off | Covered by your team and our night team |
| Reports and data | Open to them at any time, to read when they choose | Kept current: devices, backups, security, sign-ins |
| The consoles | Open to them any time | Device management, backups and the security tools, run by us, changes agreed with them |
| The credit | Theirs | Not ours to take |
Is co-managed right for you?
Three questions, and an honest answer, including “not us”.
Do you already have someone who runs IT, on staff or outside?
Good. Co-managed is built around that person.
Then co-managed is not the fit. Complete, with your own Concierge Team, is the plan.
Do they want to keep the vision, the budget and the vendors they trust?
They keep all of it, and first response if they like it, and the credit.
If they would rather hand all of it over, that is Complete too, with them on the team page if they stay.
Are the nights, the backups and the security watching hard to carry alone?
Those are the parts we carry: the security watching, the backups, the devices and updates, the projects, and the vacations.
If your IT person wants only the licenses and a number to call, the Essentials plans are built for exactly that.
The honest answer
Answer the questions above.
Co-managed fits. Same plans, same price, one more name on the team page, and the parts that are hard to carry alone are ours.
Probably not co-managed. If there is no IT person, Complete is the plan. If your IT person wants only the licenses and a number to call, the Essentials plans are built for that. Either way, we say so.
Before
- Overnight
- The alerts are theirs alone, and so is the 2 a.m. decision
- Backups
- Checked when there is time, tested rarely
- Devices and updates
- Squeezed in between everything else
- Projects
- On top of the day job, with nobody to escalate to
- Vacation
- Phone in hand, laptop in the car
- The vision, the budget, the vendors, the credit
- Theirs
One person, carrying all of it.
After
- Overnight
- People watching around the clock, and acting; the record open to them, an alert only if they want one
- Backups
- Someone else tests them, separately from the systems they protect
- Devices and updates
- Carried by us, with a spare on our shelf for the day one fails
- Projects
- Planned with them, with specialists behind them, escalation included
- Vacation
- Covered. The same people every time, while they are away
- The vision, the budget, the vendors, first response if they want it, the credit
- Still theirs
The same plan, the same price, one more name on the team page.
Your IT person's week, before and after
What your IT person no longer carries alone.
Your IT person keeps the parts of the job they want. We take the parts that are hard to carry alone. Nobody on our side treats them as an obstacle: they are the person who knows your business best, and we work for them as much as for you.
If that person is you
You keep your title, your vendors, first response if you want it, and the credit. Your admin rights stay yours. How we split the work is a policy you set, and every part of it is optional: alerts only if you want them, and the reports, the data and the consoles open to you at any time. The rules are agreed with you before they are applied.
What changes is what you no longer carry alone: the overnight watching, backups someone else tests, the devices and updates, escalation when something is over anyone's head, and your vacations. The everyday interruptions can come to us whenever you would rather spend the day on the projects that move the company. We work with you, not around you. Our people know you by name, you are on the team page beside them, and the owner hears about IT with you, never around you.
If you own the company
Your IT person stays, and gets more done. The protection no longer depends on one person being awake, well and in town: when they are on vacation, out sick, or deep in a project, the same people who already know your setup carry it.
The other way to get there is a second hire. A computer support specialist's median pay in the United States is $61,860 a year (Bureau of Labor Statistics, May 2025), about $88,000 once benefits are added, and that is still one more person, with none of the tools and nobody watching through the night. Most owners would rather their IT person spent the year on the work that grows the company.
Shared computers and people in the field
A shared computer, such as the one at a front counter or in a warehouse, is one Concierge seat. The people who use only that computer, a phone or a shared tablet are on Frontline, at $30 per person, per month, with the same protection and training as everyone at a desk.
Managed IT
Eight services, one team that knows your setup.
Managed IT services
The whole plan, $125 per person.
IT support
When something is wrong.
You are here
Co-managed IT
You lead. We carry the load.
Microsoft 365
Kept simple, even the licensing.
Planning and strategy
Next year's plan, with a budget.
Copilot, AI for work
Switched on, your data protected first.
Small business IT support
Stop being the IT person.
IT services company
One company for all of it.
All of it inside Concierge IT for Business, from $125 per person a month. Managed IT services · Pricing
Who you will know by name
Your IT person is on the team page beside ours, and gets the same people every time.
Chris Bridges and Javier Pereira, Concierge Leads, with Jonathan Jones and Chris Munoz. The whole company is behind them. Meet everyone →
One thing I really appreciate about Stephen and the entire Protected Trust team is how flexible and supportive they are around our schedule. Our needs don’t always fit neatly into normal business hours, and they’ve always worked with us to make things happen when we need them. It’s great having a team we can rely on.
How it works
Three steps, and the team is yours.
A 30-minute call
Tell us what is working and what is not. We will tell you honestly if we fit.
Your first month
Day one, your IT person meets the team by name and goes on the team page beside them. Your IT person sets the policy for who takes what, the update windows, and whether they want any alerts at all. Over the first month the security watching, the backups and the device management are ours to carry. The vision and the vendors stay theirs.
Your team takes it from here
You reach out, and someone who knows you takes it on, usually within 15 minutes.
What it costs
One price, with or without your own IT person.
One plan, $125 per person, per month, with two add-ons when your work calls for them.
Everyone starts here
Complete
$125per person, per month
Your team, security, devices, backup, planning and Microsoft 365 care, with your IT person keeping the vision, the budget and the vendors.
When you must show proof
Security + Compliance
+$30per person, per month
For offices working to HIPAA, the FTC Safeguards Rule, CJIS or CMMC.
For the people who use it
Copilot, AI for work
+$30per person, per month
Microsoft Copilot set up safely, only for the people who need it.
Not ready to talk yet?
Do you have the keys to your own IT? Or does someone else?
A short guide to who holds which keys, for owners and their IT person.
Leah writes to you once, by name. Nobody adds you to a list.
Questions people ask
Plain answers.
We take the first call ourselves. Why is the price the same?
Because what protects your people is the same either way: every sign-in, inbox and computer watched around the clock, the backups tested, the devices managed, and a team that knows your setup. Your IT person taking the first call changes who your staff reach first, not what each person and each computer needs. Co-managed IT is $125 per person, per month, the same as Concierge IT for Business.
Will our IT person feel replaced?
They should feel backed up. Your IT person keeps the vision, the budget, the vendors they trust, their admin rights, and first response if they want it. Protected Trust carries the security watching, the backups, the devices, and the nights and vacations.
Can our IT person see what you see?
Yes. They keep their admin rights, and the reports, the data and the device management, backup and security consoles are open to them at any time. Alerts go to them only if they want them. The rules are agreed with them before they are applied.
Who does our staff call?
Whoever you decide. Most co-managed clients keep their IT person as the first call and reach Protected Trust when that person is out or when something is over anyone's head.
What if we have a whole IT department, not one person?
The same plans and the same price. Every person on the plan gets the same protection. Each of your IT team keeps their admin rights, sees what we see, and works with your Concierge Team by name, and the who-does-what is agreed with all of them in the first month.
Our IT is an outside contractor. Does co-managed still work?
Yes. The same split works with a contractor as with someone on staff, and your staff can reach us first whenever you would rather they did.
What happens if our IT person leaves?
Nothing stops. Protected Trust already knows your setup, your people, and your vendors, so the day your IT person leaves is an ordinary day.
Thirty minutes with a real person.
Tell us what your IT person carries alone today. We will tell you honestly which parts we would take.
Pick a time Or call 863-594-1141
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