Managed IT · IT support
IT support, by name.
When something is wrong, you reach the people who know your setup, and it is theirs until it is finished. Known by name, never by number.
Part of Concierge IT for Business · Included in $125 per person
IT support services for businesses in Winter Haven, Orlando, Tampa, St. Petersburg, and Miami: business IT support from the people who know your setup, any way you like to reach them.
When something is wrong
Reach out any way you like. A real person takes it from there.
A person who already knows your environment takes it. Not a queue, not a form that asks what you already told us, not a stranger reading your file for the first time. When your person is busy, the next person who answers already knows you too.
Call
863-594-1141, or your office's own number. A real person takes it from there.
Write to support@protectedtrust.com. It reaches your team, not a queue.
The client sign-in
Open a request any time, on our own address.
A visit
By appointment at any office: Winter Haven, Orlando, Tampa, St. Petersburg, Miami.
One request, start to finish
Whatever you bring us is ours until it is finished.
You reach out
Any way you like
The phone, email, the client sign-in, or a visit. No form to fill in first.
Usually within 15 minutes
Someone who knows your setup takes it
Nobody asks you to explain yourself twice.
Most of it remotely
Fixed the fastest way
Remote is usually fastest. When it matters, someone comes to you.
Until it is finished
You hear back, in plain words
It is done when it works for you, not before.
What happens when
Pick a problem. Here is what happens next.
Examples of how it works, not a real client's day.
What happens next
The printer won't print.
- You do
- Call, email or open a request. Nothing to look up first.
- We do
- Someone who knows your setup connects and stays with it until it prints.
- Where
- Remote, usually within minutes.
What happens next
I can't sign in.
- You do
- Call from your desk or your phone.
- We do
- Sign-in protection may have stopped something unusual. We check it's really you, get you back in, and tell you what happened.
- Where
- Remote.
What happens next
Someone new starts Monday.
- You do
- Tell us their name and their start date.
- We do
- Their computer ships straight to them and sets itself up, with their accounts ready on day one.
- Where
- Wherever they will work.
What happens next
It's 9 p.m. and email is down.
- You do
- Call the main number.
- We do
- It's answered, and the on-call engineer calls you back.
- Where
- Remote, after hours.
What happens next
The Wi-Fi died after a storm.
- You do
- Call. Tell us what you see.
- We do
- If the equipment failed, there is a spare on our shelf, and someone comes to you.
- Where
- On site, when it matters.
The difference
Not a queue, not a stranger.
| A help desk queue | Your own IT team | |
|---|---|---|
| Who answers | Whoever is next | Someone who already knows your setup |
| Explaining your setup | Often from the start, each time | Never twice |
| Who owns it | Passed along | One person, until it is finished |
| At night | Often the next business day | The main number is answered; the on-call engineer calls back |
Managed IT
Six services, one team that knows your setup.
Managed IT services
The whole plan, $125 per person.
You are here
IT support
When something is wrong.
Co-managed IT
You lead. We carry the load.
Microsoft 365
Kept simple, even the licensing.
Planning and strategy
Next year's plan, with a budget.
Copilot, AI for work
Switched on, your data protected first.
All of it inside Concierge IT for Business, $125 per person a month. Managed IT services · Pricing
Who picks up
The same people every time, by name.
Chris Bridges and Javier Pereira, Concierge Leads, with Jonathan Jones and Chris Munoz. The whole company is behind them. Meet everyone →
Was having trouble setting up my scanner, Chris M hopped on a call with me and immediately made all my problems go away in a matter of minutes. Great service and I loved that he didn't make me feel stupid over such an easy fix!
How it works
Three steps, and the team is yours.
A 30-minute call
Tell us what's working and what isn't. We'll tell you honestly if we fit.
Your first month
Day one, you meet the people you'll call. Most offices are set up within a few weeks; larger ones within 30 days.
Your team takes it from here
You reach out, and someone who knows you picks it up, usually within 15 minutes on weekdays.
What it costs
Support isn't billed by the call. It's in the plan.
One plan, $125 per person, per month. Everything we do is included.
Everyone starts here
Complete
$125per person, per month
IT support from your own team, plus security, devices, backup, planning and Microsoft 365 care.
For regulated practices
Security + Compliance
+$30per person, per month
For offices working to HIPAA, the FTC Safeguards Rule or CJIS.
For the people who use it
Copilot, AI for work
+$30per person, per month
Microsoft Copilot set up safely, with your data protected first.
Not ready to talk yet?
Do you have the keys to your own IT? Or does someone else?
Most owners think they know, until the one person who does is out on a Friday.
Leah writes to you once, by name. Nobody adds you to a list.
Questions people ask
Plain answers.
How fast are you on it?
On weekdays from 8 to 6, someone is usually on your request within 15 minutes, and more than 8 in 10 within the hour.
What happens at night or on a weekend?
Reach out any way you like, at any hour. The main number is answered, and the on-call engineer calls you back.
Do you come on site, or is it all remote?
Both. Most help is remote and immediate, because that is fastest. When it matters, one of the team comes to you.
Is IT support extra?
No. It is part of Concierge IT for Business, included in $125 per person a month. There is no charge per call or per request.
Do we have to use a portal?
No. Call, email, use the client sign-in, or visit. A real person takes it from there, whichever way you choose.
Thirty minutes with a real person.
Tell us what happens today when something breaks. We'll tell you honestly if we fit.
Pick a time Or call 863-594-1141
Opens our booking calendar in a window.