What we do · Computers and equipment
Computers and equipment: standard models, set up before they arrive.
Kept current without anyone noticing, and a spare on our shelf for the day one fails.
Part of Concierge IT for Business · Included in $125 per person; equipment quoted
Already have an IT person? Keep them as the first call; we carry security, backups, nights and vacations. How we work with your IT person →
- $125
- per person, per month. Security in every plan.
- 15 min
- usual answer, from someone who knows your setup. Our night team takes anything urgent.
- Your choice
- A client for life, because it works. If it is not working for you, you can end it with 60 days' notice.
★★★★★ 5.0 on Google · SOC 2 Type II · Founded in Florida in 1995
Thirty minutes, no pitch.
With Pedro, Bill or Leah, who look after new clients. You leave with a plan, and you meet your own team before you decide.
Pedro, Bill and Leah
Pick a time to talk- ✓ Help in about 15 minutes, from people who know your setup.
- ✓ Keep your IT person. Your firm keeps the admin keys.
- ✓ Insurance renewal? We fill in the questionnaire with you; watching around the clock within 14 days.
- ✓ 10 people: $1,250 a month, plus $220 for Microsoft licenses: $1,470 a month.
“They found the root cause, confirmed everything was back to normal, and even flagged the faulty device for a closer look so it doesn't happen again.”
IT maintenance and hardware installation in Winter Haven, Orlando, Tampa, St. Petersburg, and Miami.
- 1Standard models, so every spare fits and every setup is the same.
- 2The business editions, not the one at the store.
- 3It ships straight to your person and sets itself up, ready to sign in and work.
- 4Updates roll out in waves, so a bad one never hits everyone at once.
Rollout day
Set up and signed in before it goes out to the person who will use it.
We standardize on a small number of models, so every computer is set up the same way, every spare fits, and nobody has to learn a new machine. They are the business editions. New computers ship straight to your people and set themselves up, ready to sign in and work, and Windows and Office updates roll out in waves, so a bad update never hits everyone at once.
A server from years ago that works, mostly? It works, mostly.
A new computer
It ships straight to your person and sets itself up, ready to sign in and work.
Day-to-day changes are included in your plan: a new hire, a new computer, a printer, a question. The equipment itself is quoted at the standard model.
You tell us
A new hire, or a replacement
A day-to-day change, included in your plan. The equipment is quoted at the standard model.
It ships
Straight to your person
And sets itself up, ready to sign in and work.
Every day after
Current and watched
Updates in waves, outside working hours where possible, so a good one is simply there in the morning.
If it is lost or stolen
Wiped remotely
Nothing on the lost machine can be read, and a loaner is handed over while the replacement is on its way.
Set up, kept current, replaced, and a spare on the shelf.
The business editions, and here is what that changes. What the warranty covers, and what we add to it, is in When a Surface breaks.
- Setup and replacement included. A new hire or a new computer is a day-to-day change, included in your plan. The equipment itself is quoted.
- Kept current and watched. Updates, encryption, and health, enforced on every device.
- Lost or stolen. Wiped remotely, and a loaner handed over while the replacement is on its way. What the warranty covers, and what we add to it, is in When a Surface breaks.
- Printers, monitors, docks, and the small things. Quoted at the standard model, delivered, and set up.
Kept safe without anyone noticing
- New computers arrive ready: your people sign in, and the apps, settings and encryption are already there.
- Windows updates roll out in waves, so a bad update never reaches everyone at once.
- Every computer is encrypted, so a lost laptop is a replaced laptop, not a breach.
- Each computer's admin password is unique and changes on a schedule.
- A lost or stolen laptop or phone can be wiped from wherever it is.
- On personal phones, company email and files are protected, and can be removed without touching anything personal.
Licensing, in the same breath
Microsoft licenses are billed as their own lines on our invoice, named plainly, and reviewed when people join and leave. Other software your business depends on is tracked for renewal and raised before it comes due. More on Microsoft 365.
Projects and moves
Eight services, one team that knows your setup.
How projects work
Quoted before the work starts.
Office moves
Stop Friday, start Monday.
Moving to Microsoft 365
Email and files moved, nothing lost.
Backup and recovery
A separate copy, restorable anytime.
You are here
Computers and equipment
Standard models, spare on our shelf.
Microsoft Azure
Servers without a server room.
Networks and Wi-Fi
Firewall, switches and Wi-Fi, as one.
Phones
In Teams, or working with it.
All of it inside Concierge IT for Business, from $125 per person a month. Managed IT services · Pricing
Who you will know by name
A spare of the same model is on our shelf, because every setup is the same.
Chris Bridges and Javier Pereira, Concierge Leads, with Jonathan Jones and Chris Munoz. The whole company is behind them. Meet everyone →
Chris M at Protected Trust provided excellent support getting my printer working. He stayed with it for over an hour and didn't give up until the problem was solved. I really appreciated his patience, persistence, and commitment to seeing it through.
How it works
Three steps, and the team is yours.
A 30-minute call
Tell us what is working and what is not. We will tell you honestly if we fit.
Your first month
Day one, you meet your team by name. Every computer, phone and tablet is under our care within a few weeks, and the models we standardize on are on the shelf for the day one fails.
Your team takes it from here
You reach out, and someone who knows you takes it on, usually within 15 minutes.
What it costs
Setup and care are in Complete. The equipment itself is quoted at the standard model.
One plan, $125 per person, per month, with two add-ons when your work calls for them.
Everyone starts here
Complete
$125per person, per month
Your team, security, devices, backup, planning and Microsoft 365 care. A new hire or a new computer is a day-to-day change, included.
When you must show proof
Security + Compliance
+$30per person, per month
For offices working to HIPAA, the FTC Safeguards Rule, CJIS or CMMC.
For the people who use it
Copilot, AI for work
+$30per person, per month
Microsoft Copilot set up safely, only for the people who need it.
Not ready to talk yet?
Do you have the keys to your own IT? Or does someone else?
Most owners think they know, until the one person who does is out on a Friday.
Leah writes to you once, by name. Nobody adds you to a list.
Questions people ask
Plain answers.
Can we pick our own computers?
You can, and Protected Trust will say plainly if a model will cost you later. We standardize on a few models so every spare fits and every setup is the same.
Is setting up a new computer extra?
No. A new hire or a new computer is a day-to-day change, included in your plan. The equipment itself is quoted at the standard model.
What happens if a laptop is lost or stolen?
It is wiped remotely, and a loaner is handed over while the replacement is on its way. Nothing on the lost machine can be read.
Do updates interrupt our people?
Updates roll out in waves, outside working hours where possible, so a bad update never hits everyone at once and a good one is simply there in the morning.
Which models do you standardize on?
The business editions of a small number of models, so every spare fits and every setup is the same. What the business edition changes is in the note on Surface for business.
What happens to the old computer?
The data is wiped and the machine is decommissioned on purpose, so nothing of yours is left behind on a hard drive.
Thirty minutes with a real person.
Tell us what your people work on today. We will tell you honestly what to replace this year and what can wait.
Pick a time Or call 863-594-1141
Opens our booking calendar in a window.