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Pricing

Concierge IT for Business. $125 per person, per month.

Your own IT team. The same people every time, who know you by name and know your setup. Security is in every plan. Everything we do is included, and nothing is billed by the hour.

Talk through your number Work it out yourself ↓

A plain agreement. You can read it before you sign anything.

Your invoice, a 10-person firmMonthly

Complete, 10 people × $125$1,250
Your team, every computer, the backup, security in every planincluded
Hours billednone
Security + Compliance, when your work calls for it+$30 a person
Microsoft 365 Business Premium, 10 × $22$220
Your monthly total$1,470

People in the field, on a phone or tabletFrontline, $30 a person

One-time setup for this firm: $1,500 ($150 per person at a computer, $1,500 minimum). Your number, line by line, below.
$125per person, per month, for everyone in your company.
Security includedA security operations center in every plan. Not an upgrade.
Nothing by the hourProjects are quoted before the work starts, never after.
A plain agreement12, 24 or 36 months, and a client for life by choice.

Is your IT contract up for renewal? The IT contract is up.

New in the job and reviewing every vendor? Someone new is looking at every vendor.

Your number

Work out your monthly price in thirty seconds.

Count the people, choose what you must prove, and see what the invoice will say. Your quote lists every line before you sign anything.

Everything we do is in the $125: your team, the security center, devices, backups, and a spare on the shelf.

Everyone on Complete, at $125 each.

Frontline, at $30 each. Shift workers, field crews, the front desk.

+$30 each, only for the people who use it. Add more any time.

What your invoice says

$1,250a month, plus Microsoft licenses

  • Complete, 10 × $125$1,250

Microsoft licensestheir own lines, at Microsoft's price

One-time setup: $1,500$150 per person at a computer, with a $1,500 minimum. No setup for Frontline.

Get this as a written quote

Two years or more? Ask about the Preferred Rate.

One plan, two add-ons

Everyone starts with Complete.

Add Security + Compliance when you must show proof, and Copilot for the people who will use it.

The plan

Complete

For businesses that want their own IT team without hiring one.

$125per person, per month

  • Your team. The same people every time, by name, who own every request start to finish.
  • Your security. A security operations center watching around the clock, and acting, not just alerting.
  • Your devices. Every computer, phone, and tablet set up, kept current, and watched.
  • Your safety net. A separate backup, restorable to any day it was backed up, and a spare on our shelf.
  • Your plan and your people. Next year thought about, your team trained, Microsoft 365 on every computer.

For everyone in your company. Requires Microsoft 365 Business Premium for each person.

Add-on to Complete

Security + Compliance

For businesses that work to a named standard, or must show proof.

+$30per person, per month

  • Deeper protection. Risky sign-ins stopped even with the right password, admin rights given only when needed, and sensitive information found and stopped from leaving.
  • The proof, kept current. A year of who-did-what records, records kept as your rule says, and your rule’s checklist scored with the evidence.
  • Your program, kept up. Policies from our templates reviewed every year, your rule assigned to your training, and the evidence built as your people finish.
  • When someone asks. Auditors, insurers and partners answered from the record, and help when something goes wrong.

For everyone on your plan, Frontline included. Requires the Microsoft Defender and Purview Suites for each person, at Microsoft’s price: $15 a person, $15.60 for Frontline, and Microsoft 365 E5 over 300 people.

Add-on to Complete

Copilot, AI for work

For the people who write, read, and sort a lot every day.

+$30per person, per month

  • Ready before it is on. Permissions reviewed and oversharing fixed, so Copilot cannot surface what it should not.
  • Rolled out by your team. Introduced by people who know your business, not by a link in an email.
  • Kept safe after. Quarterly access reviews and a written AI policy for your staff.
  • Agents kept in check. Everything Copilot and its agents do is logged and searchable.
  • Actually used. We see who is stuck, and we help them.

For the people who use it. Add more any time. Requires Business Premium with Copilot for each person. A one-time readiness project is quoted with your setup.

People who work only from a phone or a shared tablet are on Frontline, $30 per person, per month, with the same team behind them.

What Security + Compliance adds

Complete protects. Security + Compliance proves.

Everything in Complete stays. Security + Compliance adds four things, for everyone on your plan, at $30 more per person, plus Microsoft’s suites at Microsoft’s price.

Complete$125 per personWith Security + Compliance+$30 per person, for everyone
Deeper protectionMicrosoft’s security and compliance suites, set up and run by your team.
Sign-insMultifactor sign-in, with rules by device and locationPlus risky sign-ins stopped or challenged, even with the right password: a leaked password, an anonymous network, a guessing attack
Admin rightsKept to the people who need themGiven only when needed, for a set time, and taken away after
Sensitive informationLabels your people apply; email with sensitive details encrypted or stoppedFound and labeled automatically, and stopped from leaving by a Teams chat, a USB drive or an upload
Someone quietly taking data–An early warning, and tighter controls for that person
An investigation months laterWhat the security center needs to act todaySix months of every computer’s history, searchable
Email attacksA bad email pulled from every mailbox at oncePlus a campaign seen as one attack, traced and cleaned up across every mailbox
Microsoft reaching your dataMicrosoft’s standard controlsOnly with your approval
The proof, kept currentWhat an auditor, an insurer or a partner asks for, already on file.
Who did what in Microsoft 365Kept 180 daysKept one year
RecordsEmail archived and keptEmail, files and chats kept as long as your rule says, locked when they must not change, then deleted after a review
Legal holdEmailEmail, files and chats, with a case and a review
Your rule’s checklist–Kept for you, scored, with the evidence in one place
An evidence report–For any audit period, when you or your auditor asks: training finished, practice phishing, policies signed, sign-ins
Your program, kept upThe work people do, so the rules never pile up.
Policies–A policy set from our templates, fitted to your business, reviewed with you every year, and signed by your people
Who can reach whatChanged when people join and leavePlus accounts and settings reviewed as Microsoft changes its systems, and you kept current on what changed and why it matters
TrainingShort, regular security training with practice phishingPlus your rule assigned to your training: the courses, the practice phishing and the policy sign-offs mapped to it, and the evidence built as your people finish
When a rule changes–We tell you what changed and what it means for you, and what we changed
Once a yearPlanning for next yearPlus a compliance review: what your rule asks, what we run, and what is still yours to do
When someone asks, or something goes wrong
Your insurance applicationTrue answers about the controls we runPlus the underwriter’s calls, the extra forms, and the evidence if you ever file a claim
An auditor, a regulator or a partner–We answer the technical questions with you, from the records and timelines in our systems
A security incidentYou hear from us fast, and it is fixedPlus your insurer’s claims line called first, the logs pulled, the timeline built with you, and the decision you make about who must be told recorded. That decision stays yours, with your attorney

Part of your plan when you hold

  • Patient information, under HIPAA
  • Clients’ financial information, under the Gramm-Leach-Bliley Act (GLBA) and the Federal Trade Commission (FTC) Safeguards Rule: CPA firms, tax preparers, lenders and advisers
  • Criminal justice information, under the FBI’s Criminal Justice Information Services (CJIS) Security Policy
  • Defense contracts, under the Cybersecurity Maturity Model Certification (CMMC)

The rules ask for the written proof, not only the protection.

Recommended in writing when

  • An insurer asking for more than the application
  • A client’s or a partner’s security questionnaire
  • Card payments, under the card industry’s standard (PCI DSS)
  • Personal information, under the Florida Information Protection Act (FIPA)

For these, the choice is yours. Answering your cyber insurance application truthfully is in every plan.

Quoted separately, as projects: a formal risk analysis, a security program written from scratch, a penetration test, data kept in another region, readiness for a CMMC Level 2 assessment, and acting as your FTC Qualified Individual.

What is not in the price

If it needs a plan, it is a project. If it does not, it is included.

Three columns, so nobody is surprised by an invoice.

Included

In the $125, however often it happens.

  • ✓ A new hire
  • ✓ A new computer, set up
  • ✓ A printer that will not print
  • ✓ A call to your vendor
  • ✓ A question, at any hour

Quoted first

A project, priced before the work starts, never after.

  • → A new office
  • → A move from another email provider
  • → New equipment
  • → A new network or phone system

Their own lines

On the invoice, named plainly.

  • Microsoft licenses, named the way Microsoft names them, at Microsoft's price
  • One-time setup, $150 per person at a computer, $1,500 minimum. None for Frontline.

Row by row

Everything each plan includes.

For your IT person, your insurer or your auditor. Pick a group. The full technical specification, with product names and service levels, is available on request.

Your team

Complete$125+ Security + Compliance+$30+ Copilot+$30Frontline$30Essentials$23Essentials+$32
A Concierge Team who know you by name, with the whole company behind them✓✓✓✓––
Someone who already knows you takes it on when you call or text✓✓✓✓––
A follow-up on every request✓✓✓✓––
On site when it matters✓✓✓✓––
Real people fix it when something breaksyour Concierge Teamyour Concierge Teamyour Concierge Teamyour Concierge TeamTrustCareTrustCare
Quarterly planning with your Concierge Lead: budget, roadmap, renewals✓✓✓with your plan––

Your security

Complete$125+ Security + Compliance+$30+ Copilot+$30Frontline$30Essentials$23Essentials+$32
Email attachments and links checked before you open them✓deeper✓yes; deeper with Security + Compliance✓✓
Sign-in protection on every account, with rules by device and location✓risk-based✓✓by location✓
Every computer protected against malware and ransomware, and an attack investigated and cleaned up automatically✓plus six months of history kept for an investigation✓phones and tablets, with Security + Compliance–✓
A computer under attack contained automatically, so one problem stays one problem✓✓✓––✓
Missing updates and weak settings found on every computer, and fixed✓✓✓–––
Every sign-in, email, and device event collected in one place and checked for attack patterns✓✓✓sign-ins and email––
A security operations center: people watching those alerts around the clock✓✓✓✓––
When something is wrong, they act: the account is locked and signed out, the computer can be cut off from the network, and your team is already on it✓✓✓account locked––
Websites filtered on every computer✓✓✓–––
Spam and impersonation blocked, files scanned for sensitive data and malware✓✓✓✓––
A bad email pulled out of every mailbox at once, even after it was delivered✓✓✓✓––
A button to report an email that looks wrong, and every report checked✓✓✓✓––
Your company’s name watched, so email pretending to be you is seen and can be stopped✓✓✓✓––
Email keeps flowing for up to 96 hours if Microsoft’s email goes down✓✓✓✓––
An alert when multifactor sign-in is turned off, a hidden forwarding rule appears, or one account signs in from two places too far apart✓✓✓✓––
An account that looks taken over is locked and signed out automatically, at any hour✓✓✓✓––
Stolen credentials and impersonation caught across cloud apps and identities–✓–with Security + Compliance––
Risky sign-ins stopped or challenged automatically, even with the right password–✓–with Security + Compliance––
Admin rights given only when needed, and reviewed regularly–✓–with Security + Compliance––

Your devices

Complete$125+ Security + Compliance+$30+ Copilot+$30Frontline$30Essentials$23Essentials+$32
Every computer, phone, and tablet set up, updated, and monitored✓✓✓–––
Encryption and update rules enforced on every device✓✓✓–––
Lost or stolen device wiped remotely✓✓✓–––
Each computer’s admin password unique, changed on a schedule, and kept safe✓✓✓–––
Company email and files on personal phones protected, and removable without touching personal photos or apps✓✓✓–––
New computers shipped straight to your people, ready to sign in and work (Windows Autopilot)✓✓✓–––
Windows and Office updates rolled out for you, in waves, so a bad update never hits everyone (Windows Autopatch)✓✓✓–––
Windows 11 Business on every computer✓✓✓––✓

Your safety net

Complete$125+ Security + Compliance+$30+ Copilot+$30Frontline$30Essentials$23Essentials+$32
Email and files backed up separately, restorable to any day it was backed up✓✓✓✓––
Email archived and kept as long as the rules require✓✓✓✓––
Email archive of up to 1.5 TB per person✓✓✓–50 GB✓
Legal holdemailfull, with cases and reviewemailwith Security + Compliance––
A loaner laptop from our shelf if yours is lost, stolen, or broken, yours to use while the new one is on its way✓✓✓–––
Spare network equipment on our shelf if lightning or a failure takes yours down✓✓✓–––

Your data and your proof

Complete$125+ Security + Compliance+$30+ Copilot+$30Frontline$30Essentials$23Essentials+$32
Sensitive files and email labeled and protectedlabels your people applyapplied automaticallylabels your people applywith Security + Compliance––
Email with sensitive details encrypted or stopped before it leaves✓plus Teams chats, USB drives and uploads✓with Security + Compliance––
Early warning when someone is quietly taking company data–✓–with Security + Compliance––
A record of who did what in Microsoft 365, kept180 daysone year180 dayswith Security + Compliance180 days180 days
Records kept and deleted on schedule, and locked when they must not change–✓–with Security + Compliance––
Microsoft engineers need your approval to reach your data–✓–with Security + Compliance––
Audit trail and reporting mapped to HIPAA, PCI, GLBA, FTC Safeguards, IRS 4557, CJIS–✓–with Security + Compliance––
Policies from our templates, fitted to your business, and reviewed with you every year–✓–with Security + Compliance––
Accounts and security settings reviewed as Microsoft changes its systems, and you kept currentchanged when people join and leave✓changed when people join and leavewith Security + Compliance––
An evidence report for any audit period: training finished, practice phishing, policies signed, sign-ins–✓–with Security + Compliance––
When a rule changes, we tell you what changes for you–✓–with Security + Compliance––
Auditors, regulators and partners answered from the recordyour insurance applicationall of them, plus the underwriter’s calls and claim evidenceyour insurance applicationwith Security + Compliance––
After a security incident: the logs pulled, the timeline built with you, and your decision about who must be told recordedtold fast, and fixed✓told fast, and fixedwith Security + Compliance––

Your people

Complete$125+ Security + Compliance+$30+ Copilot+$30Frontline$30Essentials$23Essentials+$32
Short, regular security training with practice phishing✓✓✓✓––
Practice phishing from Microsoft as well, for everyone–✓–with Security + Compliance––
Your rule, such as HIPAA, assigned to your training, with the evidence built as people finish–✓–with Security + Compliance––
Workshops and self-service guides✓✓✓✓––

Copilot

Complete$125+ Security + Compliance+$30+ Copilot+$30Frontline$30Essentials$23Essentials+$32
Copilot set up and introduced to each person who uses itadd-onadd-on✓by request––
Permissions reviewed and oversharing fixed before Copilot turns on––✓–––
Sensitive sites held out of Copilot’s answers––✓–––
Copilot’s questions and answers kept and searchable for an audit or a case–✓basic–––
A look after the first month at who uses it and what it saves––✓–––
A written AI use policy and quarterly access reviews––✓–––
Help for the people who are stuck, and a watch for company data in consumer AI tools––✓–––
AI agents held to the same rules, and their activity logged––✓–––

Microsoft 365

Complete$125+ Security + Compliance+$30+ Copilot+$30Frontline$30Essentials$23Essentials+$32
Where Office livesInstalled on every computerInstalled on every computerInstalled on every computer–In the browser and on the phone; nothing installedInstalled on every computer, up to five devices per person
LicensesBilled separatelyBilled separatelyBilled separatelyBilled separatelyIncluded in the price, billed as their own linesIncluded in the price, billed as their own lines
License each person needsBusiness Premium (or higher)Defender and Purview Suites for Business Premium (or E5); not available on Basic or StandardBusiness Premium with Copilot (or Copilot Business)Microsoft 365 F3 + Defender for Office 365 P1; with Security + Compliance, F3 + the Defender and Purview Suite for FrontlineBusiness Basic + Entra ID P1 + Defender for Office 365 P1Business Premium
Email with a 100 GB mailbox, Teams, and Word and Excel in the browser✓✓✓2 GB mailbox, Teams with Shifts and Walkie Talkie, Word and Excel on the phone✓✓
Desktop Word, Excel, Outlook, and PowerPoint on every computer✓✓✓––✓
1 TB of storage per person✓✓✓2 GB✓✓
Company sizeup to 300 people; over 300 on E5up to 300 people; over 300 on E5up to 300 peopleadded to any Concierge IT planup to 300 peopleup to 300 people

Projects

Complete$125+ Security + Compliance+$30+ Copilot+$30Frontline$30Essentials$23Essentials+$32
Day-to-day changes included: a new hire, a new computer, a printer, a vendor call, a question✓✓✓✓––
Projects planned and led by your Concierge Team, who already know your setup✓✓✓✓––
Projects (a new office, a migration, new equipment) quoted before the work starts, never after✓✓✓✓✓✓

In the Security + Compliance column, what it adds to Complete is in bold, on peach. A client with both add-ons has every row checked in either add-on column.

The agreement

A plain one. You can read it before you sign anything.

It says in plain language what we deliver, what you pay, and what happens if either of us wants to leave. How our agreement works →

12 months

Our standard agreement.

A client for life, by choice. If you are not happy, sixty days’ notice ends it.

The Preferred Rate

Two years or more

Our best rate, held for the full term.

A few things we only do for clients on a two-year term or longer. Ask us about them.

A clean handover

If plans change.

Sixty days’ notice is all we ask. You pay for the months you used and the setup, and we hand everything back: your admin keys, your records, your backups.

Co-managed

You already have someone who runs IT. Same plans, same price.

They stay the person your company calls, and keep the vision, the budget and the credit. We carry the security operations center, the backups, the devices, the projects, and the nights and vacations.

How co-managed IT works →

If you only need the licenses

Essentials, $23. Essentials+, $32.

Microsoft 365 with the licenses included, the baseline security we recommend as a minimum, and help when something breaks. Essentials keeps Office in the browser; Essentials+ installs it on every computer.

No team, no security operations center, no device management, no backups. Not for businesses holding regulated data, and Security + Compliance is not offered on it. We would rather say so here than after something goes wrong.

Questions people ask

Plain answers.

What is not in the price?

If it needs a plan, it is a project: a new office, a migration, new equipment. A project is quoted before the work starts, never after. If it does not need a plan, it is included in the Concierge IT plan: a new hire, a new computer, a printer, a question. Getting started is one-time setup, $150 per person with a $1,500 minimum, and moving your email or files from another provider is a migration, quoted as a project.

Is there a contract?

Yes, a plain one. Concierge IT agreements run 12 months, or 24 or 36 at the Preferred Rate, which holds your rate for the whole term. A client for life, by choice: if you are ever not happy, you can end any of them with sixty days' written notice, and we hand everything back cleanly: your admin keys, your records, your backups. Nothing to pay beyond the months you used and the setup at the start. The Essentials plans are month to month, with thirty days' notice. The agreement is there for your clarity and protection: it says in plain language what we deliver, what you pay, and what happens if either of us wants to leave. You can read it before you sign anything.

How does the invoice read?

One line for your plan, at one price per person. Your Microsoft licenses as their own lines, named the way Microsoft names them, at Microsoft's price, so your accountant can tie them to what Microsoft shows. Nothing by the hour.

What will the Microsoft licenses cost?

Microsoft's published price for the license each person needs, usually Microsoft 365 Business Premium. Your quote lists every license and its price, line by line, before you sign anything. On the invoice each license stays its own line, and Protected Trust reviews them when people join and leave, so nobody pays for someone who left in March.

Does everyone have to be on the plan?

Yes. Every person in your company is on Complete, and the add-ons are added to it, because protecting half a company leaves a gap. People who work from a phone or a shared tablet are on Frontline at $30 per person, per month.

We have more than 300 people. Does the plan change?

No. The same team and the same plans, on Microsoft 365 E5 licensing, billed as its own line.

Your number, in writing, line by line.

Thirty minutes with a real person. Tell us how many people you have and what you answer to, and your quote lists every line before you sign anything.

Pick a time Or call 863-594-1141

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