The businesses we know · Government
Government: managed IT services for public offices
Municipalities, districts, and agencies with public records to keep, residents to serve, and rules that do not bend.
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- $155
- per person, per month: Complete with Security + Compliance.
- Required
- for criminal justice information, under the FBI’s CJIS Security Policy. Recommended for public records.
- 15 min
- usual answer, from someone who knows your setup. Our night team takes anything urgent.
★★★★★ 5.0 on Google · SOC 2 Type II · Founded in Florida in 1995
Thirty minutes, no pitch.
With Pedro, Bill or Leah, who look after new clients. You leave with a plan, and you meet your own team before you decide.
Pedro, Bill and Leah
Pick a time to talk- ✓ People with security background checks and yearly CJIS training.
- ✓ Records findable when a request arrives.
- ✓ 10 people: $1,550 a month, plus $370 in Microsoft licenses and security suites: $1,920 a month.
“Every one of their techs that I've worked with have been professional, quick to respond and don't just fix the issue, but educate me on what was done and recommendations for any related issues. Personal, professional, reliable!”
Government IT services in Winter Haven, Orlando, Tampa, St. Petersburg, and Miami.
What the day is like
A clerk's office, a utility, a police department, a special district: public records that have to be kept and produced, systems residents depend on, and a budget cycle that does not move. Your team knows the records rules, the vendors behind your systems, and the board meeting that cannot be interrupted. When a records request arrives, what you need is findable.
Encrypted email used by law enforcement agencies.
Your plan
Complete with Security + Compliance: records retention and legal hold, sensitive data labeled and protected, an audit trail, and sign-ins watched for impersonation and stolen credentials. Encrypted email used by law enforcement agencies. Risky sign-ins are stopped or challenged, admin rights are given only when needed, and a year of who-did-what records is kept. Complete is $125 per person, per month, and Security + Compliance is $30 per person on top; the pricing page has every line.
When someone asks for the proof
A state audit of criminal justice access, a public records request, or a question from the council: each asks who could reach what, and what happened when. With Security + Compliance the record of who did what is kept for a year, records are kept and findable as Florida's schedules require, and admin rights are given only when needed. An agency with criminal justice information has Security + Compliance as part of its plan; any other office has it recommended in writing.
Cleared people, and the government cloud
Everyone at Protected Trust passes a security background check and completes CJIS training and certification every year. CJIS is the FBI's Criminal Justice Information Services security policy, the rules for anyone who touches police and court data. We are also a Microsoft partner for the Government Community Cloud, GCC: the version of Microsoft 365 kept for government agencies and the companies that serve them, run by screened Microsoft staff in the United States. We provide GCC and GCC High licenses, GCC High being the stricter version for work that needs it.
Why it matters
What the proof is worth.
CJIS audits come on a schedule
The state audits every office that reaches criminal justice information, and asks for advanced sign-in, audit records and training records. Those are kept for you, every day.
The insurance claim
The application you signed is a promise. After an incident, the insurer asks for evidence that the controls were running. A year of records is where that evidence comes from.
Peace of mind
The day an auditor, an insurer or a large client asks, the answer is already on file. Nothing is assembled the week before, and nothing depends on one person remembering.
Complete protects. Security + Compliance proves.
Your plan: Complete, with Security + Compliance.
Everything in Complete stays. Security + Compliance adds four things, for everyone on your plan, at $30 more per person, plus Microsoft’s suites at Microsoft’s price.
| Complete$125 per person | With Security + Compliance+$30 per person, for everyone | |
|---|---|---|
| Deeper protectionMicrosoft’s security and compliance suites, set up and run by your team. | ||
| Sign-ins | Multifactor sign-in, with rules by device and location | Plus risky sign-ins stopped or challenged, even with the right password: a leaked password, an anonymous network, a guessing attack |
| Admin rights | Kept to the people who need them | Given only when needed, for a set time, and taken away after |
| Sensitive information | Labels your people apply; email with sensitive details encrypted or stopped | Found and labeled automatically, and stopped from leaving by a Teams chat, a USB drive or an upload |
| Someone quietly taking data | – | An early warning, and tighter controls for that person |
| An investigation months later | What the security center needs to act today | Six months of every computer’s history, searchable |
| Email attacks | A bad email pulled from every mailbox at once | Plus a campaign seen as one attack, traced and cleaned up across every mailbox |
| Microsoft reaching your data | Microsoft’s standard controls | Only with your approval |
| The proof, kept currentWhat an auditor, an insurer or a partner asks for, already on file. | ||
| Who did what in Microsoft 365 | Kept 180 days | Kept one year |
| Records | Email archived and kept | Email, files and chats kept as long as your rule says, locked when they must not change, then deleted after a review |
| Legal hold | Email, files and chats, with a case and a review | |
| Your rule’s checklist | – | Kept for you, scored, with the evidence in one place |
| An evidence report | – | For any audit period, when you or your auditor asks: training finished, practice phishing, policies signed, sign-ins |
| Your program, kept upThe work people do, so the rules never pile up. | ||
| Policies | – | A policy set from our templates, fitted to your business, reviewed with you every year, and signed by your people |
| Who can reach what | Changed when people join and leave | Plus accounts and settings reviewed as Microsoft changes its systems, and you kept current on what changed and why it matters |
| Training | Short, regular security training with practice phishing | Plus your rule assigned to your training: the courses, the practice phishing and the policy sign-offs mapped to it, and the evidence built as your people finish |
| When a rule changes | – | We tell you what changed and what it means for you, and what we changed |
| Once a year | Planning for next year | Plus a compliance review: what your rule asks, what we run, and what is still yours to do |
| When someone asks, or something goes wrong | ||
| Your insurance application | True answers about the controls we run | Plus the underwriter’s calls, the extra forms, and the evidence if you ever file a claim |
| An auditor, a regulator or a partner | – | We answer the technical questions with you, from the records and timelines in our systems |
| A security incident | You hear from us fast, and it is fixed | Plus your insurer’s claims line called first, the logs pulled, the timeline built with you, and the decision you make about who must be told recorded. That decision stays yours, with your attorney |
Part of your plan when you hold
- Patient information, under HIPAA
- Clients’ financial information, under the Gramm-Leach-Bliley Act (GLBA) and the Federal Trade Commission (FTC) Safeguards Rule: CPA firms, tax preparers, lenders and advisers
- Criminal justice information, under the FBI’s Criminal Justice Information Services (CJIS) Security Policy
- Defense contracts, under the Cybersecurity Maturity Model Certification (CMMC)
The rules ask for the written proof, not only the protection.
Recommended in writing when
- An insurer asking for more than the application
- A client’s or a partner’s security questionnaire
- Card payments, under the card industry’s standard (PCI DSS)
- Personal information, under the Florida Information Protection Act (FIPA)
For these, the choice is yours. Answering your cyber insurance application truthfully is in every plan.
Quoted separately, as projects: a formal risk analysis, a security program written from scratch, a penetration test, data kept in another region, readiness for a CMMC Level 2 assessment, and acting as your FTC Qualified Individual.
Under the proof, everything in Complete
Your team and everything we do, in the $125.
Who you will know by name
Florida businesses have trusted us since 1995.
We know what it is like when the one person who knows your IT is out. So you get a team, and you know every one of them.
They have a great team and are very attentive to getting you help. They know and understand urgency when contacted.
Chris Bridges
Concierge Lead
I keep your business running so you never have to think about technology.
Javier Pereira
Concierge Lead
I take on the projects and the stubborn problems, and explain them in plain English.
Jonathan Jones
Concierge Specialist
I handle the big moves: migrations, mergers, new devices, and everything Microsoft 365.
Chris Munoz
Service Engineer, on site
I set up new machines, sort out the network, and come on site when it needs a person.
Your team, from the first call. This is who you will know by name: Chris Bridges and Javier Pereira as your Concierge Leads, with Jonathan Jones and Chris Munoz, the people who know your setup. The whole company is behind them.
Clients join us, and they stay. Our longest relationships go back more than twenty years.
Let's talk
And the whole company behind them.
Your leads know your setup. When something needs more hands, the rest of the company is right there, and every person on our side is named on the team page, with the year they joined.
Meet everyone →How it works
Three steps, and the team is yours.
A 30-minute call
Tell us what is working and what is not. We will tell you honestly if we fit.
Your first month
Day one, you meet your team by name. Most offices are set up within a few weeks; larger ones within 30 days.
Your team takes it from here
You reach out, and someone who knows you takes it on, usually within 15 minutes.
Your plan
Complete, with Security + Compliance.
$125 for Complete plus $30 for Security + Compliance, per person, per month.
For criminal justice information
Complete + Security + Compliance
$155per person, per month
Everyone starts here
Complete
$125per person, per month
Your own IT team, security in every plan, Microsoft licenses as their own lines.
For the people who use it
Copilot, AI for work
+$30per person, per month
Microsoft Copilot set up safely, only for the people who need it.
Not ready to talk yet?
Do you have the keys to your own IT? Or does someone else?
Most owners think they know, until the one person who does is out on a Friday.
Leah writes to you once, by name. Nobody adds you to a list.
Questions people ask
Plain answers.
What do managed IT services for government include?
Public records kept and findable, the systems residents depend on watched around the clock, the vendors called by us, CJIS where criminal justice information is touched, and maintenance scheduled around the board meeting. Government IT services are the same plan at $125 per person, per month, with Security + Compliance for the records.
Do you meet CJIS?
Protected Trust's encrypted email is used by law enforcement agencies. For criminal justice information, we start from your agency's CJIS requirements and tell you plainly what we carry, under Security + Compliance.
Can you provide Microsoft 365 for government (GCC or GCC High)?
Yes. Protected Trust is a Microsoft partner for the Government Community Cloud and provides both GCC and GCC High licenses, set up and supported by the same team.
Do we need Security + Compliance?
Yes, if you hold criminal justice information, because CJIS asks for the written proof, not only the protection. For other public offices we recommend it in writing, for public records and audits, and the choice is yours. Answering your cyber insurance application truthfully is in every plan.
Can you handle a public records request?
The records are kept to your retention schedules and findable when a request arrives, with a legal hold when one is needed.
Does maintenance interrupt the board meeting?
No. Maintenance is scheduled around it, and someone who knows the room is reachable during it.
How is a government client billed?
The same plain invoice as every client: one line for the plan and the Microsoft licenses as their own lines, which fits a budget cycle that does not move.
Everything we do, in one place.
Managed IT
Security + Compliance
Industries Healthcare, Medical practices, Law firms, Accounting firms, Financial services, Professional services, Construction, Real estate.
Thirty minutes with a real person.
Pick a time that suits you. We will tell you honestly if we fit.
Pick a time Or call 863-594-1141
Opens our booking calendar in a window.