The businesses we know · Law firms
Law firms: managed IT services for the practice
Confidentiality is the business. Your systems, your data, and your clients' matters are handled with the discretion a firm expects from its own people.
Already have an IT person? Keep them as the first call; we carry security, backups, nights and vacations. How we work with your IT person →
- $125
- per person, per month: Complete, security in every plan.
- +$30
- Security + Compliance, recommended in writing; part of the plan with patient or financial records.
- 15 min
- usual answer, from someone who knows your setup. Our night team takes anything urgent.
★★★★★ 5.0 on Google · SOC 2 Type II · Founded in Florida in 1995
Thirty minutes, no pitch.
With Pedro, Bill or Leah, who look after new clients. You leave with a plan, and you meet your own team before you decide.
Pedro, Bill and Leah
Pick a time to talk- ✓ Litigation holds on email, files and chats, with a case and a review.
- ✓ Client security questionnaires answered from the record.
- ✓ With Security + Compliance, 10 people: $1,550 a month, plus $370 in Microsoft licenses and security suites: $1,920 a month.
“They found the root cause, confirmed everything was back to normal, and even flagged the faulty device for a closer look so it doesn't happen again.”
Managed IT services for law firms in Winter Haven, Orlando, Tampa, St. Petersburg, and Miami.
What the day is like
A partner's laptop is lost at the airport. It is wiped as soon as you tell us, and a loaner is waiting at the office. A matter goes into litigation and the hold is placed that afternoon. An email posing as opposing counsel is stopped before it reaches the inbox. Your team knows the firm's practice management system, your document management, and the way your partners like to work.
The same problem back next month, and someone different every time? Nobody owns it.
Encrypted email for anything privileged, built and run by us.
The plan we recommend
Complete with Security + Compliance: records retention and legal hold, sensitive files labeled and protected wherever they go, every sign-in watched for impersonation and stolen credentials, and an audit trail for the day a client or a court asks. Encrypted email for anything privileged, built and run by us. When a matter opens, the right email and files are found, held and reviewed in one place, walls go up between teams when a conflict calls for one, and Microsoft engineers cannot reach your files without your approval. Complete is $125 per person, per month; Security + Compliance adds $30 per person. Every line is on the pricing page.
When a client asks for the proof
Banks, insurers and corporate clients now send outside counsel a security questionnaire before they send the work. With Security + Compliance the answers come from the record: who can reach each matter, how long files are kept, the policies reviewed this year, and the training your people finished. A firm that holds medical records for personal injury work, or clients' financial records, has the rules for that data too, and Security + Compliance is part of its plan.
Why it matters
What the proof is worth.
Clients send the questionnaire first
Banks, insurers and corporate clients ask outside counsel how their files are protected before they send the work. With Security + Compliance the answers come from the record, not from memory.
The insurance claim
The application you signed is a promise. After an incident, the insurer asks for evidence that the controls were running. A year of records is where that evidence comes from.
Peace of mind
The day an auditor, an insurer or a large client asks, the answer is already on file. Nothing is assembled the week before, and nothing depends on one person remembering.
Complete protects. Security + Compliance proves.
The plan we recommend: Complete, with Security + Compliance.
Everything in Complete stays. Security + Compliance adds four things, for everyone on your plan, at $30 more per person, plus Microsoft’s suites at Microsoft’s price.
| Complete$125 per person | With Security + Compliance+$30 per person, for everyone | |
|---|---|---|
| Deeper protectionMicrosoft’s security and compliance suites, set up and run by your team. | ||
| Sign-ins | Multifactor sign-in, with rules by device and location | Plus risky sign-ins stopped or challenged, even with the right password: a leaked password, an anonymous network, a guessing attack |
| Admin rights | Kept to the people who need them | Given only when needed, for a set time, and taken away after |
| Sensitive information | Labels your people apply; email with sensitive details encrypted or stopped | Found and labeled automatically, and stopped from leaving by a Teams chat, a USB drive or an upload |
| Someone quietly taking data | – | An early warning, and tighter controls for that person |
| An investigation months later | What the security center needs to act today | Six months of every computer’s history, searchable |
| Email attacks | A bad email pulled from every mailbox at once | Plus a campaign seen as one attack, traced and cleaned up across every mailbox |
| Microsoft reaching your data | Microsoft’s standard controls | Only with your approval |
| The proof, kept currentWhat an auditor, an insurer or a partner asks for, already on file. | ||
| Who did what in Microsoft 365 | Kept 180 days | Kept one year |
| Records | Email archived and kept | Email, files and chats kept as long as your rule says, locked when they must not change, then deleted after a review |
| Legal hold | Email, files and chats, with a case and a review | |
| Your rule’s checklist | – | Kept for you, scored, with the evidence in one place |
| An evidence report | – | For any audit period, when you or your auditor asks: training finished, practice phishing, policies signed, sign-ins |
| Your program, kept upThe work people do, so the rules never pile up. | ||
| Policies | – | A policy set from our templates, fitted to your business, reviewed with you every year, and signed by your people |
| Who can reach what | Changed when people join and leave | Plus accounts and settings reviewed as Microsoft changes its systems, and you kept current on what changed and why it matters |
| Training | Short, regular security training with practice phishing | Plus your rule assigned to your training: the courses, the practice phishing and the policy sign-offs mapped to it, and the evidence built as your people finish |
| When a rule changes | – | We tell you what changed and what it means for you, and what we changed |
| Once a year | Planning for next year | Plus a compliance review: what your rule asks, what we run, and what is still yours to do |
| When someone asks, or something goes wrong | ||
| Your insurance application | True answers about the controls we run | Plus the underwriter’s calls, the extra forms, and the evidence if you ever file a claim |
| An auditor, a regulator or a partner | – | We answer the technical questions with you, from the records and timelines in our systems |
| A security incident | You hear from us fast, and it is fixed | Plus your insurer’s claims line called first, the logs pulled, the timeline built with you, and the decision you make about who must be told recorded. That decision stays yours, with your attorney |
Part of your plan when you hold
- Patient information, under HIPAA
- Clients’ financial information, under the Gramm-Leach-Bliley Act (GLBA) and the Federal Trade Commission (FTC) Safeguards Rule: CPA firms, tax preparers, lenders and advisers
- Criminal justice information, under the FBI’s Criminal Justice Information Services (CJIS) Security Policy
- Defense contracts, under the Cybersecurity Maturity Model Certification (CMMC)
The rules ask for the written proof, not only the protection.
Recommended in writing when
- An insurer asking for more than the application
- A client’s or a partner’s security questionnaire
- Card payments, under the card industry’s standard (PCI DSS)
- Personal information, under the Florida Information Protection Act (FIPA)
For these, the choice is yours. Answering your cyber insurance application truthfully is in every plan.
Quoted separately, as projects: a formal risk analysis, a security program written from scratch, a penetration test, data kept in another region, readiness for a CMMC Level 2 assessment, and acting as your FTC Qualified Individual.
Under the proof, everything in Complete
Your team and everything we do, in the $125.
Who you will know by name
Florida businesses have trusted us since 1995.
We know what it is like when the one person who knows your IT is out. So you get a team, and you know every one of them.
Chris M helped set up my office and was awesome! Thanks so much Chris!!
Chris Bridges
Concierge Lead
I keep your business running so you never have to think about technology.
Javier Pereira
Concierge Lead
I take on the projects and the stubborn problems, and explain them in plain English.
Jonathan Jones
Concierge Specialist
I handle the big moves: migrations, mergers, new devices, and everything Microsoft 365.
Chris Munoz
Service Engineer, on site
I set up new machines, sort out the network, and come on site when it needs a person.
Your team, from the first call. This is who you will know by name: Chris Bridges and Javier Pereira as your Concierge Leads, with Jonathan Jones and Chris Munoz, the people who know your setup. The whole company is behind them.
Clients join us, and they stay. Our longest relationships go back more than twenty years.
Let's talk
And the whole company behind them.
Your leads know your setup. When something needs more hands, the rest of the company is right there, and every person on our side is named on the team page, with the year they joined.
Meet everyone →How it works
Three steps, and the team is yours.
A 30-minute call
Tell us what is working and what is not. We will tell you honestly if we fit.
Your first month
Day one, you meet your team by name. Most offices are set up within a few weeks; larger ones within 30 days.
Your team takes it from here
You reach out, and someone who knows you takes it on, usually within 15 minutes.
The plan we recommend
Complete, with Security + Compliance.
$125 for Complete plus $30 for Security + Compliance, per person, per month.
What we recommend
Complete + Security + Compliance
$155per person, per month
Everyone starts here
Complete
$125per person, per month
Your own IT team, security in every plan, Microsoft licenses as their own lines.
For the people who use it
Copilot, AI for work
+$30per person, per month
Microsoft Copilot set up safely, only for the people who need it.
Not ready to talk yet?
Do you have the keys to your own IT? Or does someone else?
Most owners think they know, until the one person who does is out on a Friday.
Leah writes to you once, by name. Nobody adds you to a list.
Questions people ask
Plain answers.
Do we need Security + Compliance?
If your firm holds patient records, such as for personal injury or malpractice work, or clients' financial information, yes: it is part of your plan, because those rules ask for the written proof. Otherwise we recommend it in writing, for the client questionnaires, litigation holds and confidentiality a firm is held to, and the choice is yours. Answering your cyber insurance application truthfully is in every plan.
What is in managed IT services for law firms?
Your practice management and document management systems supported by people who know them, legal hold and retention under Security + Compliance, encrypted email for anything privileged, every sign-in watched, and a loaner when a partner's laptop is lost. IT support for law firms is the daily part of the same plan.
Can you place a legal hold?
Yes. The hold goes on the afternoon a matter goes into litigation, and the records stay put until it is lifted.
Does encrypted email work with opposing counsel and clients?
Yes. They open the message securely in a browser with nothing to install. Anything privileged travels that way automatically.
Do you know our practice management and document management systems?
Your Concierge Team learns the firm's systems in the first month, including the way your partners like to work, and the vendor calls are ours.
What does IT support cost for a law firm?
$125 per person, per month. We recommend adding Security + Compliance at $30 per person for retention, legal hold, and the audit trail. The pricing page has every line.
Everything we do, in one place.
Managed IT
Security + Compliance
Industries Healthcare, Medical practices, Accounting firms, Financial services, Professional services, Construction, Government, Real estate.
Thirty minutes with a real person.
Pick a time that suits you. We will tell you honestly if we fit.
Pick a time Or call 863-594-1141
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