Co-managed IT in Orlando, your IT lead backed by a team

How it works with an Orlando IT lead

Plenty of Orlando companies between twenty and two hundred people have one person who runs IT, and that person is good. What they cannot do is be awake at three in the morning, test the backups every week, run a migration and answer the help requests on the same day, and take a vacation. Co-managed IT is the arrangement where they keep the parts of the job they want and we take the parts that are hard to carry alone.

Your IT lead is listed on your team page next to your Orlando Concierge Team, three people backed by the whole company, and they get the same people every time we do. Nobody on our side treats them as an obstacle. They know your Orlando business better than anyone, and we work for them as much as for you, from our office on South Orange Avenue and from yours.

Dividing the work

Yours to keep: the vision and the budget, the vendors you trust, first response if you want it, and the credit when things go well.

Ours to carry: the security operations center that watches sign-ins, mail and devices around the clock; the backups, tested and restorable to any hour; device management and updates across every computer; the projects, from a new office in Lake Mary to a move to Microsoft 365; escalation to engineers when something is over anyone's head; coverage after hours, on weekends and on vacation; the documentation; and Microsoft, including the licensing. A spare laptop and a spare firewall sit on our shelf for the day one of yours fails.

If the IT person is you

Some Orlando owners run IT themselves because nobody else will. The arrangement works the same way. You keep the decisions, we keep the watch, and the first time you leave town without your laptop you will understand the point of it.

Same plan, same price

Co-managed IT is not a different product with a different price. It is Concierge IT for Business, $125 per person, per month with security included, and one more name on the team page. If your IT lead only wants the Microsoft licenses handled properly and a number to call when they are stuck, the Essentials plans on the pricing page are built for exactly that.