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Where we are

Managed IT services and IT support in Tampa.

Your own IT team in Tampa, from two addresses: Centro Ybor on East 8th Avenue and East Jackson Street downtown. The same people every time, backed by the whole company, from Bayshore to Westshore.

Managed IT services and IT support for Tampa businesses, from Centro Ybor and from East Jackson Street downtown, and from your office when it matters.

The Tampa office, with the city out the window

1600 East 8th Avenue, Tampa, Florida 33605  ·  Map  ·  813-588-3092  ·  Pick a time

From here we go to Westshore, Brandon, Temple Terrace, Carrollwood, and the rest of Hillsborough County.

Two addresses

Our Tampa office is at Centro Ybor, 1600 East 8th Avenue, in the historic district east of downtown, with a second address at 401 East Jackson Street in the middle of downtown. Clients meet us at whichever is closer, and more often we meet them where they work: Westshore, Bayshore, Brandon, Temple Terrace, Carrollwood, and the rest of Hillsborough County. By appointment, so the right person is in the room. Clients on the Pinellas side of the bay have our St. Petersburg office, so nobody's afternoon is spent on a bridge.

Your own IT team in Tampa

Tampa has no shortage of IT providers. What most of them cannot offer is the same people every time. Three people know your company, a Concierge Lead and two Concierge Specialists, backed by the whole company. They know your people's names, your setup, and what was tried last month, so the second call never starts from zero. The ordinary changes of running a business, a new hire, a departure, a new printer, are part of the monthly price. Bigger work, a move or a migration, is written up as a project with a price before anyone starts. Microsoft licenses appear on the invoice as their own lines, at Microsoft's prices. How the plan works in Tampa.

Security in every plan

Much of the Tampa Bay market sells security as an upgrade. With us it comes built in. Around the clock, a security operations center watches sign-ins, mailboxes, and devices and steps in when something looks wrong. Mail is screened before anyone opens it. Each computer carries protection that is managed, not just installed. Backups live apart from your systems, are tested, and roll back to any point you choose. We are SOC 2 compliant and work to HIPAA, the FTC Safeguards Rule, PCI-DSS, GLBA, CJIS, and Florida's FIPA, whichever rules your firm answers to; Security + Compliance adds the evidence and the controls a regulated practice needs.

When something is wrong

Phone, email, the client sign-in, or a visit: your choice, and a person who already knows your environment picks it up. Most of it is handled over the wire because that is quickest. When a problem wants a person in the room, one drives over from Ybor or downtown to Westshore, Brandon, Temple Terrace, Carrollwood, or wherever in Hillsborough County you are. More about IT support in Tampa.

Switching from another Tampa provider

Thirty minutes with Pedro, Bill, or Leah comes first. If it makes sense to keep talking, we look at what you have while your current provider is still in place, and nothing changes until you have a plan and a price in writing and have said yes. Then the first month is ours: computers protected, people introduced to the team by name, and the handover from the old provider handled by us. If we are not the right fit, you hear who to call instead.

Who you will meet

The same people every time.

You will talk with Pedro, Bill, or Leah, whoever is available first. The whole company is behind them.

After the first call, your Concierge Lead and the two specialists who know your setup, with the whole company behind them. The team, by name, with the year each joined.

Questions people ask

Plain answers.

Which Tampa address do we come to?

Either. Centro Ybor at 1600 East 8th Avenue, or 401 East Jackson Street downtown, by appointment. The number, 813-588-3092, is answered by a person.

Do you cover Westshore, Brandon, and Carrollwood?

Yes, and the rest of Hillsborough County. Pinellas, Clearwater, and the beaches are served from our St. Petersburg office, across the bay, by the same company.

What does managed IT cost in Tampa?

$125 per person, per month for Concierge IT for Business, with Microsoft licenses separate at Microsoft's prices; $30 more per person for Security + Compliance, and $30 for Copilot; Essentials at $23 and $32. All of it is on the pricing page.

Is there a long agreement?

A year, or two years and more at the Preferred Rate, which is our best rate and stays put for the term. We ask for sixty days' notice at renewal. Essentials runs month to month.

We have an IT person already. Does that work?

It does. They stay the person your company calls, and they get a team behind them. That is co-managed IT.

How do we start?

Pick a time with Pedro, Bill, or Leah, write to us on the contact page, or call 813-588-3092. A real person takes it from there.

Let's talk

Thirty minutes with a real person.

Tell us what's going on with your technology, what's working and what isn't. We'll listen, ask a few questions, and tell you honestly whether we're the right fit. No slides, no pitch. If we can help, we'll say how. If we can't, we'll point you to someone who can.

Pick a time   863-594-1141

Or write, and Leah reads it.

Reach out, any way you like. A real person takes it from there.

Based in downtown Winter Haven since 1996, with offices in Orlando, Tampa, St. Petersburg, and Miami, serving businesses across Florida.

hello@protectedtrust.com