IT support and cybersecurity services in Winter Haven, home since 1996.
The home office, on the same block of downtown Winter Haven since 1996. Finance is here, most of the service team is here, and the people who have been with us longest are here.
IT support and cybersecurity services for Polk County businesses, from the home office in downtown Winter Haven since 1996.
199 Avenue B NW, Winter Haven, Florida 33881 · Map · 863-594-1141 · Pick a time
From here we go to Lakeland, Auburndale, Bartow, Haines City, Lake Wales, and the rest of Polk County.
Home since 1996
We have run technology for Central Florida businesses from this block of downtown Winter Haven since the dial-up days. The office is at 199 Avenue B NW. Finance is here, most of the service team is here, and the people who have been with us longest are here. Most of the work happens where you are, so the office is by appointment, and we are on site when it matters: Lakeland, Auburndale, Bartow, Haines City, Lake Wales, and the rest of Polk County.
Who is here
The people who answer the phone, the people who set up your computers, and the people who send the invoice. When you reach out at 863-594-1141, a real person takes it from there. Your Concierge Lead knows your company, your people, and your setup; two Concierge Specialists know them too; and the whole company is behind them, most of it within a few rooms of each other.
Cybersecurity services, said plainly
Polk County businesses ask us for security more than anything else, and it comes with every plan rather than as an upgrade. The watching is done by people, all day and all night, over sign-ins, mail, and machines, and they act when something is wrong. Phishing is stopped at the door. A password alone no longer opens your Microsoft 365. Your people get short training a few times a year, and a backup that lives somewhere else is tested and can be wound back to any hour. We are SOC 2 compliant and work to HIPAA, CJIS, the FTC Safeguards Rule, PCI-DSS, GLBA, and Florida's FIPA. When your cyber insurance renewal asks its forty questions, we answer them with you.
Your own IT team, from the home office
One price per person, per month. New people, departures, a new printer, a new phone: included. An office move, a migration, a new building: a project, scoped with you and quoted before the work starts. Microsoft licenses are billed as their own lines, at Microsoft's prices, so you can see them. Nobody asks you to explain yourself twice, and nobody hands you to a stranger.
Lakeland, and the rest of Polk County
Lakeland is down the road, and clients there get the same team from here; so do Auburndale, Bartow, Haines City, Lake Wales, and the towns between. There is no Lakeland office, and we do not pretend there is. When the problem calls for a person in the room, a person drives over.
PO Box 111, Winter Haven, FL 33882.
What we do in Winter Haven
Everything your company needs, from one team.
Who you will meet
The same people every time.
You will talk with Pedro, Bill, or Leah, whoever is available first. The whole company is behind them.
After the first call, your Concierge Lead and the two specialists who know your setup, with the whole company behind them. The team, by name, with the year each joined.
The businesses we know
Practices and firms, in Winter Haven and beyond.
What it costs
List prices, on the site.
Out and about
Out and about in Winter Haven.
Questions people ask
Plain answers.
Where is the office?
199 Avenue B NW, downtown Winter Haven, by appointment. Mail goes to PO Box 111, Winter Haven, FL 33882. The number, 863-594-1141, is answered by a person.
Do you serve Lakeland?
Yes, from here, with the same team. Auburndale, Bartow, Haines City, Lake Wales, and the rest of Polk County too.
What does IT support cost in Winter Haven?
Concierge IT for Business, $125 a person each month, security included, licenses separate; Essentials, $23 or $32 a person. The pricing page has every line.
Is there a long agreement?
Concierge IT runs a year at a time, or two years and more at the Preferred Rate, our best rate, held for the whole term; sixty days' notice before it renews. Essentials has no term.
Can we come by?
Yes, by appointment, because the team is usually out at clients' offices. Say when, and the right people will be in the room.
How do we start?
Pick a time for thirty minutes with Pedro, Bill, or Leah, write to us on the contact page, or call 863-594-1141.
Let's talk
Thirty minutes with a real person.
Tell us what's going on with your technology, what's working and what isn't. We'll listen, ask a few questions, and tell you honestly whether we're the right fit. No slides, no pitch. If we can help, we'll say how. If we can't, we'll point you to someone who can.
Reach out, any way you like. A real person takes it from there.
Based in downtown Winter Haven since 1996, with offices in Orlando, Tampa, St. Petersburg, and Miami, serving businesses across Florida.