For you
How our agreement works.
You sign one thing, your quote. It says what you get and what you pay, and it brings in the documents beneath it. This page shows how they fit together, in plain words, and where to read every one of them.
The agreements in force since October 8, 2026.
One signature
Your quote is the agreement. It names the services, the prices, and the term, and by signing it you accept the standard documents beneath it. Anything written on your quote overrides those documents. That is why any special terms we agree with you live on your quote, where you can see them, and the standard documents stay the same for everyone.
How the documents fit together
Each box opens the live document. The quote sits on top because the Master Services Agreement says so: if anything conflicts, your quote controls.
| Document | What it does |
|---|---|
| Your quote | The services, prices, and term you sign. It accepts everything below by reference, and anything written on it overrides the documents beneath. |
| Master Services Agreement | The base rules for every service: fees and price changes, payment, confidentiality, liability, insurance, and how a disagreement is settled. |
| Managed Services Attachment | How Concierge IT works day to day: support and on-site, what we need from you, growth, term, renewal, and leaving. |
| Co-Managed Attachment | The same, for a business with its own IT person who shares the work with us. |
| Schedule of Services | What each service on your quote includes. A new service comes with a new quote. |
| Service Level Objectives | Our response and resolution targets. |
| Data Processing Agreement | Applies when we handle regulated data, such as HIPAA, GLBA, CMMC, or CCPA, and is named on your quote. |
| Third-Party Services | The vendors we use to deliver your services, and the terms that come with them. |
The parts people ask about
- How long. Concierge IT is a one-year agreement, or two years or more at the Preferred Rate, which holds your rate for the whole term. It renews a year at a time unless either of us gives sixty days' written notice before it ends. The Essentials plans are month to month, with thirty days' notice.
- Prices. Your quote sets them. On a one-year agreement we may adjust prices over time. An increase of more than ten percent in a year comes with thirty days' notice, and you may end the agreement then without penalty. At the Preferred Rate, the rate on your quote holds for the term.
- Growing and shrinking. Add people or devices and the monthly amount adjusts on the next invoice, with no new quote. If you shrink, tell us and it adjusts down, as far as the quantities on your quote.
- Leaving early. This is the part nobody enjoys reading, so here it is in full. After the first ninety days you can end the agreement with sixty days' notice. You repay any discounts or concessions on your quote plus half of the remaining monthly fees, and the hand-over to whoever comes next is quoted as a project.
- Paying. Invoices are due as your quote says. A late invoice carries a charge of one and a half percent a month. If an invoice stays unpaid we give ten business days' written notice before pausing service, and starting again costs one month's fees. We will have talked with you long before any of that.
- Your data. When we handle regulated data, the Data Processing Agreement applies and is named on your quote.
- The fine print you would expect. Limits on liability, the insurance each side carries, third-party costs passed through at cost, and neither of us hiring the other's people for a year after the agreement ends.
If you need something different
Most clients sign the documents as they are, because they were written to be fair and many firms have read them before yours. If you need something different, we do not edit the documents. We write the alternative language on your quote, where it overrides the standard terms, and it carries to every quote after.
One client asked that their photographs never appear in our marketing. One short clause on their quote made that so, without changing anything for anyone else.
Who wrote them
The documents come from Monjur, a legal practice that writes and maintains agreements for technology service firms, founded by Rob Scott, a technology attorney Ingram has worked with for almost twenty years. They are published online and kept current, so the links on this page always open the version in force.
The documents
- Master Services Agreement
- Service Attachment for Managed Services
- Service Attachment for Co-Managed Services
- Schedule of Services
- Service Level Objectives
- Data Processing Agreement
- Schedule of Third-Party Services
This page is a plain-language guide, not legal advice. The documents themselves are what count, and the links open the current version. Questions go to the person you already talk with, or to hello@protectedtrust.com.