The word is borrowed on purpose.
At a good hotel, the person at the desk knows your name, remembers what you asked for last time, and takes care of it without sending you somewhere else. Concierge IT is managed IT services and IT support done that way. It is not a help desk with a nicer name. It is a different arrangement about who answers.
The same people every time. A Concierge Lead who knows your company, two Concierge Specialists who know it too, and the whole company behind them. You never explain your situation to a stranger. When a specialist is needed, they are introduced by name and briefed before the call.
Whatever you bring us is ours until it is finished. You reach out any way you like. The person who takes it keeps it, follows up when it is done, and you hear from us before you have to ask. Nobody hands you to a queue.
Security is in every plan. People watching your sign-ins, email and computers around the clock. Email checked before it is opened. Every computer protected. Short, regular training. A separate backup, restorable to any point in time. None of it is an upgrade.
List prices, on the site. $125 per person, per month, with Microsoft licenses as their own lines at Microsoft's prices. Day-to-day changes are included. If it needs a plan, it is a project, quoted before the work starts and never after.
The technology is invisible. The people are not.
| The usual arrangement | Concierge IT |
|---|---|
| Whoever is next in the queue | The same people, by name, with the whole company behind them |
| You explain it again | They already know your setup and what you tried last month |
| You call back to check | A follow-up before you have to ask |
| Security sold as an upgrade | Security in every plan |
| Hours on the invoice | One line per person, licenses at Microsoft's price |
Who it is for. Practices and firms of 10 to 150 people with enough at stake to want someone else worrying about this for them: medical practices, law firms, CPA and financial firms, builders, agencies, local government. Smaller offices start with Microsoft 365, kept by the same people, and grow into the plan when they are ready. A firm with someone who already runs IT works with us co-managed.
Or, the way I tell it at home: what my lawn taught me about IT.
Questions people ask
What is concierge IT?
Concierge IT is managed IT services and IT support delivered by a small, named team who know the client's business and setup, the same people every time, with the whole company behind them. At Protected Trust it is one plan, Concierge IT for Business, at $125 per person, per month, with security included.
How is concierge IT different from managed IT services?
Managed IT is the arrangement: one company looks after the help, the computers, the security, the licenses, the backups, and the planning for one monthly price per person. Concierge IT is managed IT done by people who know you by name, who own what you bring them until it is finished, and who follow up without being asked.
Does concierge IT cost more?
Concierge IT for Business is $125 per person, per month, a list price on the site, with security in every plan rather than sold as an upgrade. Microsoft licenses are billed as their own lines at Microsoft's prices.
Who is concierge IT for?
Practices and firms of 10 to 150 people: medical practices, law firms, CPA and financial firms, builders, agencies, and local government. Smaller offices start with Microsoft 365 managed services, kept by the same people.
